We have brought together some of the most frequently asked questions about the NDIS to help answers any questions you may have. You are also welcome to contact us to talk to someone in the team.

A. The NDIS is a scheme for people with a disability in which they get direct funding to be able to access the supports to help them take part in in everyday activities and to achieve their individual goals and aspirations.

A. The NDIA is the National Disability Insurance Agency, an agency whose role it is to implement the NDIS.

A. The NDIA is the agency responsible for meeting with you to plan your future supports and to identify how much funding you will need to be able to meet your needs and achieve your goals and aspirations. The NDIS is the Scheme that pays for these supports.

A. The NDIS funds a range of supports and services which may include education, work, community access, accommodation, daily living and health and wellbeing.

Supports must be considered reasonable and necessary, which means it:

  • Focus’ on you as an individual so you can achieve your goals
  • Increases your independence
  • Develops your ability to actively take part in the community
  • Increases your social and economic participation
  • Represents value for money.

A. Funding will be dependent on you and your needs and will be decided at your meeting with the NDIA or Local Area Coordinator (LAC).

They will look at you as an individual, what your needs and personal goals and aspirations are, and then consider the ‘reasonable and necessary’ supports you will need to achieve them.

The NDIS does not fund mainstream services such as health and hospital care, education, child care or aged care. They will also not fund daily living expenses such as groceries.

A. Pre-planning is about ensuring that you are prepared for your meeting with your planner. That you have brought together all relevant documents and considered your goals and aspirations so that the planner is able to properly assess your needs to provide you with the appropriate plan and funding.

It can involve:

  • Gathering any assessments, diagnosis and paperwork.
  • Discussing the supports that you currently access and thinking about those which you may need to live a more enriched life.
  • Begin thinking about your goals and aspirations.
  • Using a pre-planning workbook can help you think more clearly about all of these things. Our ‘My Life, My World’ pre-planning workbook is available here.

A. Planning meetings are either conducted by an NDIS planner or a Local Area Coordinator (LAC).

You will be contacted by phone to arrange your meeting. At that time, you can decide where you would like to meet and who you would like to bring along. Lots of people choose to have their meeting at home and bring along family or their current service provider or both.

Remember you want to be as prepared as possible for you planning meeting so that you can get the ‘reasonable and necessary’ supports to fulfil your needs, goals and aspirations.

Our pre-planning workbook, My Life, My World, can help you with preparing for your meeting.

A. If you have support coordination in your plan it will be listed. A support coordinator will support you to understand and set up your plan so that you can achieve your goals and build connections with your community to live a more enriched life.

They will focus on you building your skills and capabilities to coordinate the plan yourself so that you can access your supports and your community in the best way that works for you.

They will help you talk to providers about what they offer and how much it will cost out of your plan. They can make sure the service agreements are all completed correctly, so that you are getting what you need.

They will also help you plan for your next review to ensure that you get everything you need to continue to move towards the life that you want.

Click here to find out more about our support coordination.

A. No. Once you have funding through the NDIS, you can choose and change to the service provider that best suits your needs.