Coronavirus (covid-19)

Important message to the Karakan community

At Karakan the health and safety of our customers, staff and communities is always our priority – and never more so than at this time of concern during the covid-19 health alert.

We place immense value in the trust that our customers and communities give us to provide quality, reliable and safe support services.

In light of this, we are monitoring the situation closely and following the advice from the Australian Government Department of Health to ensure that our already attentive focus on health and safety is enhanced during this time. 

Karakan continues to operate as normal, however we have contingency plans in place should the situation change with a team monitoring the situation to be able to respond as quickly as possible. We wish to share with you our current plans and approach that take into account the best interests of our customer and staff and are based upon the current guidelines around social distancing and hygiene management. However as new evidence and advice becomes available we may need to update contingency plans and will communicate with our customers, staff and communities accordingly.

Contingency Plan for Support Services

Last Updated 19 March 2020

At this time, we will continue to deliver support services as planned. However, as the situation evolves over the coming weeks and months the way we provide support services may need to change. Our overriding priority is our customers and staff and any changes to support will be decided upon based on the health, wellbeing and safety of everyone and will be based on guidance provided by the Australian Government Department of Health.

Contingency Plans for Customer Service, including Team Facilitators and Support Staff

Last Updated 19 March 2020

We are continually testing and enhancing our preparedness for remote working and staggered shifts to ensure that we are able to deal with changing situations rapidly and provide people with the customer service they have come to expect from Karakan.

Health and Safety Measures

Last Updated 19 March 2020



Social Distancing

What it means: Keep enough space between you and other people to reduce the risk of exposure.

How to do it: Avoid places where you will need to be within 1.5m of people e.g. cinema.

Focus on just 15 minutes of close contact out in the community for example when queuing, attending church or shopping.

Avoid shaking hands, but maintain a connection from a safe distance with a wave, bow or a simple nod of the head.



Good Hygiene

What it means: Everyone must practise good hygiene everywhere to protect against infection and prevent the virus spreading.

How to do it: Wash your hands often with soap and water, including before and after eating and after going to the toilet.

Use alcohol-based hand sanitisers.

Clean and disinfect surfaces.

Cover your coughs and sneezes with your elbow or a tissue, disposing of tissues properly.



Staff Health & Safety

What it means: We are working hard to ensure that we are in the best position to provide ongoing support services to people and minimise any risk.

How we’ll do it: Mandatory staff training on covid-19.

Weekly communication that shares the most up to date communication from the Australian Government Department of Health to keep people informed

We ask our staff and customers if you are feeling unwell stay at home. Seek medical advice if you have fever, cold, cough or have difficulty breathing. Contact the Coronavirus hotline 1800 983 006 or call your local medical practitioner. They will advise you on your next steps.




What it means: Everyone is now advised, for all overseas travel, regardless of your destination, age or health to NOT travel at this time. If you are returning to Australia, you will now be required to self-isolate for 14 days.

How to do it: Stay at home, do not go to public places.

We will be preparing people to modify their work practises to continue to provide business continuity as best we can.

Ask someone to get food and other necessities for you and leave them at your front door.

Do not let visitors in – only people who normally live with you should be in your home.

You should stay in touch by phone or on-line with your family and friends.

If you have any questions or concerns, please do not hesitate to contact us on 07 3299 1898

We would like to thank you for your support and understanding during this time. We will ensure that we continue to monitor the situation closely and update you with any further guidance and developments. 


The Karakan Team